{"id":4861,"date":"2025-07-18T11:55:43","date_gmt":"2025-07-18T09:55:43","guid":{"rendered":"https:\/\/fas.it\/faq-e-atendimento-ao-cliente\/"},"modified":"2026-01-26T15:46:40","modified_gmt":"2026-01-26T14:46:40","slug":"faq-e-atendimento-ao-cliente","status":"publish","type":"page","link":"https:\/\/www.fas.it\/pt-pt\/faq-e-atendimento-ao-cliente\/","title":{"rendered":"FAQ e Atendimento ao Cliente"},"content":{"rendered":"<div class=\"faq-anchors\">\n  <div class=\"button-panel-wrapper-faq overview\" x-data=\"anchorPanel\" @click.outside=\"close()\">\n    \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" x-on:click=\"toggle()\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Overview\"  >\n            <span class=\"base-button__label\">\n        Overview\n      <\/span>\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      \t\t<\/button>\n  <\/div>\n\n\n    <div class=\"button-panel\" x-ref=\"panel\" style=\"visibility: hidden;\">\n      <ul class=\"button-panel__list\">\n\n          <li>\n            <a href=\"#faq\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"FAQ\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"3\" height=\"10\" viewBox=\"0 0 3 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.67976 9.79999V1.31599L-0.000242166 1.73599V0.895987L2.07176 -1.28746e-05H2.86976V9.79999H1.67976Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        FAQ\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"#assistenza-tecnica\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Assist\u00eancia t\u00e9cnica\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"7\" height=\"10\" viewBox=\"0 0 7 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.94881e-06 9.96799V9.14199C0.662671 8.61932 1.29267 8.09199 1.89 7.55999C2.49667 7.02799 3.03334 6.50065 3.5 5.97799C3.96667 5.44599 4.33067 4.92799 4.592 4.42399C4.86267 3.91999 4.998 3.43465 4.998 2.96799C4.998 2.62265 4.93734 2.30532 4.816 2.01599C4.69467 1.71732 4.49867 1.47465 4.228 1.28799C3.96667 1.10132 3.612 1.00799 3.164 1.00799C2.72534 1.00799 2.36134 1.10599 2.072 1.30199C1.78267 1.48865 1.56334 1.74065 1.414 2.05799C1.274 2.36599 1.204 2.70665 1.204 3.07999H0.070004C0.0793373 2.43599 0.214671 1.88532 0.476004 1.42799C0.746671 0.96132 1.11534 0.606653 1.582 0.363986C2.04867 0.12132 2.58067 -1.3113e-05 3.178 -1.3113e-05C3.766 -1.3113e-05 4.284 0.111987 4.732 0.335987C5.18 0.550653 5.53 0.872653 5.782 1.30199C6.04334 1.73132 6.174 2.27265 6.174 2.92599C6.174 3.38332 6.076 3.84065 5.88 4.29799C5.69334 4.75532 5.44134 5.20332 5.124 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class=\"button-panel__close-btn\" @click=\"close()\">\n              \n  <span class=\"base-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n  <path d=\"M19.1963 5.34738L5.69629 18.8474M19.1963 18.8474L5.69629 5.34738\" stroke=\"black\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<section class=\"block-hero-parallax\">\n  <div class=\"block-hero-parallax__image\">\n    <template x-if=\"$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 750; --h: 928;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" alt=\"fas-faq-hero-M\" width=\"750\" height=\"928\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n    <template x-if=\"!$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 2560; --h: 1707;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" alt=\"faq-fas-hero-min\" width=\"2560\" height=\"1707\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n  <\/div>\n  <div class=\"block-hero-parallax__row\">\n    <div class=\"block-hero-parallax__column\">\n      <h1 class=\"block-hero-parallax__title\" data-inview data-split>Suporte<\/h1>\n    <\/div>\n    <div class=\"block-hero-parallax__column\">\n      <h6 class=\"block-hero-parallax__subtitle\" data-inview>Todo o suporte que voc\u00ea precisa, em um \u00fanico espa\u00e7o<\/h6>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-giga\">\n\n<\/section>\n\n\n\n\n<section  class=\"block-content-left -bg-white -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Perguntas Frequentes<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Tem alguma d\u00favida? Consulte as respostas \u00e0s perguntas mais comuns. <\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n            <section id=\"faq\" class=\"block-accordions -content-mode-faq\">\n          <div class=\"block-accordions__wrapper\" x-data=\"accordion()\">\n        \n                    \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('1') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('1')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('1')\"\n      :aria-label=\"isOpen('1') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>01<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Onde posso descarregar os firmwares para atualizar a vending machine?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('1')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Os firmwares est\u00e3o dispon\u00edveis na sec\u00e7\u00e3o dedicada do <a href=\"https:\/\/firmware.fas.it\/it\/home\" target=\"_blank\">SITE<\/a> Fas\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('2') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('2')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('2')\"\n      :aria-label=\"isOpen('2') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>02<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Onde posso encontrar os v\u00eddeos tutoriais?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('2')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Todos os v\u00eddeos tutoriais est\u00e3o dispon\u00edveis no  <a href=\"https:\/\/www.youtube.com\/channel\/UCwEyYh4O9CSujhQNDfXWyXA\" target=\"_blank\">canal do YouTube <\/a> oficial da FAS\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('3') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('3')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('3')\"\n      :aria-label=\"isOpen('3') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>03<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Onde posso comprar pe\u00e7as de reposi\u00e7\u00e3o?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('3')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Se adquiriu o distribuidor de um revendedor, contacte-o diretamente\r\nSe, ao inv\u00e9s, a compra foi feita diretamente com a FAS, pode aceder ao portal de\r\n<a href=\"https:\/\/ricambi.fas.it\/store\" target=\"_blank\">pe\u00e7as de reposi\u00e7\u00e3o<\/a> \r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('4') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('4')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('4')\"\n      :aria-label=\"isOpen('4') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>04<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Quem posso contactar em caso de problemas t\u00e9cnicos<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('4')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Pode contactar a<a href=\"https:\/\/fas.it\/pt-pt\/contatos\/\"> rede de assist\u00eancia FAS  <\/a>, que o encaminhar\u00e1 para o centro t\u00e9cnico mais pr\u00f3ximo\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('5') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('5')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('5')\"\n      :aria-label=\"isOpen('5') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>05<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Como posso enviar material para repara\u00e7\u00e3o?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('5')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Se comprou o produto de um revendedor, contacte-o para tratar da repara\u00e7\u00e3o.\r\nSe comprou diretamente da FAS, envie um e-mail para tcs@fas.it indicando: o c\u00f3digo ou nome da pe\u00e7a avariada, o n\u00famero de s\u00e9rie da vending machine, uma breve descri\u00e7\u00e3o da avaria detetada.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('6') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('6')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('6')\"\n      :aria-label=\"isOpen('6') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>06<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Onde posso ler o n\u00famero de s\u00e9rie da m\u00e1quina da vending machine?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('6')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Abra a porta do distribuidor e procure a etiqueta branca posicionada no lado direito interno. O n\u00famero de s\u00e9rie \u00e9 composto por 9 d\u00edgitos:\r\nInicia com 30 para os modelos da gama Hot\r\ncome\u00e7a com 20 para os modelos Cold e Delivery\r\n(A etiqueta tamb\u00e9m se encontra na parte de tr\u00e1s da m\u00e1quina).\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('7') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('7')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('7')\"\n      :aria-label=\"isOpen('7') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>07<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>A vending machine est\u00e1 coberta pela garantia?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('7')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Se comprou o produto de um revendedor, contacte-o diretamente.\r\nSe a compra foi feita com a FAS, a garantia padr\u00e3o \u00e9 de 12 meses a partir da data de compra do distribuidor.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('8') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('8')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('8')\"\n      :aria-label=\"isOpen('8') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>08<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>O que abrange a garantia FAS?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('8')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Para compras diretas da FAS, conforme previsto nas <a href=\"https:\/\/fas.it\/app\/uploads\/2025\/12\/CGV_Ita.pdf\">Condi\u00e7\u00f5es gerais de venda<\/a>.\r\nA FAS compromete-se a efetuar a repara\u00e7\u00e3o em garantia do componente defeituoso nas suas instala\u00e7\u00f5es (o transporte do cliente para a FAS \u00e9 da responsabilidade do cliente &#8211; o transporte da FAS para o cliente \u00e9 da responsabilidade da FAS).\r\nSe a compra foi feita de um revendedor, \u00e9 necess\u00e1rio contact\u00e1-lo.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('9') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('9')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('9')\"\n      :aria-label=\"isOpen('9') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>09<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>A FAS fabrica m\u00e1quinas de venda autom\u00e1tica personalizadas para necessidades espec\u00edficas?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('9')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Sim, a FAS \u00e9 especializada na conce\u00e7\u00e3o e fabrico de m\u00e1quinas de venda autom\u00e1tica personalizada. Gra\u00e7as a d\u00e9cadas de experi\u00eancia e a uma estrutura ODM (Original Design Manufacturer) dedicada, \u00e9 capaz de desenvolver produtos \u00e0 medida, perfeitamente adaptados \u00e0s necessidades espec\u00edficas de cada cliente.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('10') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('10')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('10')\"\n      :aria-label=\"isOpen('10') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>10<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Como \u00e9 que acontece a colabora\u00e7\u00e3o com a FAS para desenvolver uma m\u00e1quina de venda autom\u00e1tica personalizada?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('10')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      O processo come\u00e7a com uma an\u00e1lise das necessidades do cliente e uma avalia\u00e7\u00e3o dos custos. Segue-se a conce\u00e7\u00e3o de conceitos espec\u00edficos, o desenvolvimento da industrializa\u00e7\u00e3o e, por fim, a produ\u00e7\u00e3o. Tudo isto com a garantia de um controlo de qualidade constante, em todas as fases.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n        \n      <\/div>\n    <\/section>\n\n  \n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"assistenza-tecnica\" class=\"block-content-half-columns -bg-light-grey -content-mode-title_text_image\">\n  <div class=\"block-content-half-columns__row\">\n    <div class=\"block-content-half-columns__column\">\n          <h6 class=\"block-content-half-columns__title\" data-inview data-split>Assist\u00eancia t\u00e9cnica<\/h6>\n      <div class=\"block-content-half-columns__text\" data-inview><p>Precisa de suporte direto? Nossa equipe t\u00e9cnica est\u00e1 \u00e0 disposi\u00e7\u00e3o para acompanh\u00e1-lo em todas as etapas, da instala\u00e7\u00e3o \u00e0 manuten\u00e7\u00e3o <\/p>\n<\/div>\n              \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"\/pt-pt\/contatos\/\" aria-label=\"Contate-nos\" target=\"_self\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Contate-nos\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.63379 12H19.6338M19.6338 12L13.6338 6M19.6338 12L13.6338 18\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n              <\/div>\n    <div class=\"block-content-half-columns__column\">\n              \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 1384; --h: 1621;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" alt=\"assistenza-tecnica-fas-min\" width=\"1384\" height=\"1621\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"technical-portals\" class=\"block-content-left -bg-light-grey -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Portais externos de suporte<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Acesse rapidamente nossas ferramentas digitais<\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section id=\"portals-launch\" class=\"block-launch-portals\">\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 609; --h: 407;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" alt=\"fas-portals-img-placeholder\" width=\"609\" height=\"407\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/ricambi.fas.it\/store\/\" target=\"_blank\">\n            <h6 data-inview>\u00c1rea de Pe\u00e7as para usu\u00e1rios profissionais<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/ricambi.fas.it\/store\/\" aria-label=\"Acesse\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Acesse\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? 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