{"id":4510,"date":"2025-07-18T11:55:43","date_gmt":"2025-07-18T09:55:43","guid":{"rendered":"https:\/\/www.fas.it\/faq-et-service-client\/"},"modified":"2026-01-26T15:50:06","modified_gmt":"2026-01-26T14:50:06","slug":"faq-et-service-client","status":"publish","type":"page","link":"https:\/\/www.fas.it\/fr\/faq-et-service-client\/","title":{"rendered":"FAQ et Service Client"},"content":{"rendered":"<div class=\"faq-anchors\">\n  <div class=\"button-panel-wrapper-faq overview\" x-data=\"anchorPanel\" @click.outside=\"close()\">\n    \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" x-on:click=\"toggle()\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Overview\"  >\n            <span class=\"base-button__label\">\n        Overview\n      <\/span>\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      \t\t<\/button>\n  <\/div>\n\n\n    <div class=\"button-panel\" x-ref=\"panel\" style=\"visibility: hidden;\">\n      <ul class=\"button-panel__list\">\n\n          <li>\n            <a href=\"#faq\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"FAQ\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"3\" height=\"10\" viewBox=\"0 0 3 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.67976 9.79999V1.31599L-0.000242166 1.73599V0.895987L2.07176 -1.28746e-05H2.86976V9.79999H1.67976Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        FAQ\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"#assistenza-tecnica\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Assistance technique\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"7\" height=\"10\" viewBox=\"0 0 7 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.94881e-06 9.96799V9.14199C0.662671 8.61932 1.29267 8.09199 1.89 7.55999C2.49667 7.02799 3.03334 6.50065 3.5 5.97799C3.96667 5.44599 4.33067 4.92799 4.592 4.42399C4.86267 3.91999 4.998 3.43465 4.998 2.96799C4.998 2.62265 4.93734 2.30532 4.816 2.01599C4.69467 1.71732 4.49867 1.47465 4.228 1.28799C3.96667 1.10132 3.612 1.00799 3.164 1.00799C2.72534 1.00799 2.36134 1.10599 2.072 1.30199C1.78267 1.48865 1.56334 1.74065 1.414 2.05799C1.274 2.36599 1.204 2.70665 1.204 3.07999H0.070004C0.0793373 2.43599 0.214671 1.88532 0.476004 1.42799C0.746671 0.96132 1.11534 0.606653 1.582 0.363986C2.04867 0.12132 2.58067 -1.3113e-05 3.178 -1.3113e-05C3.766 -1.3113e-05 4.284 0.111987 4.732 0.335987C5.18 0.550653 5.53 0.872653 5.782 1.30199C6.04334 1.73132 6.174 2.27265 6.174 2.92599C6.174 3.38332 6.076 3.84065 5.88 4.29799C5.69334 4.75532 5.44134 5.20332 5.124 5.64199C4.80667 6.07132 4.452 6.48665 4.06 6.88799C3.67734 7.28932 3.28067 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-1.3113e-05C4.03656 -1.3113e-05 4.56856 0.111987 4.99789 0.335987C5.42722 0.559987 5.74922 0.858653 5.96389 1.23199C6.18789 1.60532 6.29989 2.01599 6.29989 2.46399C6.29989 2.79999 6.23922 3.11732 6.11789 3.41599C5.99656 3.70532 5.81456 3.96199 5.57189 4.18599C5.32922 4.40999 5.02122 4.56865 4.64789 4.66199C5.03056 4.73665 5.37122 4.88132 5.66989 5.09599C5.97789 5.31065 6.22056 5.59065 6.39789 5.93599C6.57522 6.28132 6.66389 6.68732 6.66389 7.15399C6.66389 7.68599 6.53789 8.18065 6.28589 8.63799C6.04322 9.08599 5.67922 9.44999 5.19389 9.72999C4.70856 10.0007 4.10656 10.136 3.38789 10.136Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        Portails\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n      <\/ul>\n      <div class=\"button-panel__control\">\n        <p>Overview<\/p>\n        <button class=\"button-panel__close-btn\" @click=\"close()\">\n              \n  <span class=\"base-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n  <path d=\"M19.1963 5.34738L5.69629 18.8474M19.1963 18.8474L5.69629 5.34738\" stroke=\"black\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<section class=\"block-hero-parallax\">\n  <div class=\"block-hero-parallax__image\">\n    <template x-if=\"$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 750; --h: 928;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" alt=\"fas-faq-hero-M\" width=\"750\" height=\"928\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n    <template x-if=\"!$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 2560; --h: 1707;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" alt=\"faq-fas-hero-min\" width=\"2560\" height=\"1707\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n  <\/div>\n  <div class=\"block-hero-parallax__row\">\n    <div class=\"block-hero-parallax__column\">\n      <h1 class=\"block-hero-parallax__title\" data-inview data-split>Assistance<\/h1>\n    <\/div>\n    <div class=\"block-hero-parallax__column\">\n      <h6 class=\"block-hero-parallax__subtitle\" data-inview>Tout le soutien n\u00e9cessaire en un seul point.<\/h6>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-giga\">\n\n<\/section>\n\n\n\n\n<section  class=\"block-content-left -bg-white -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Questions fr\u00e9quentes<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Vous avez un doute ? Consultez les r\u00e9ponses aux questions les plus courantes. <\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n            <section id=\"faq\" class=\"block-accordions -content-mode-faq\">\n          <div class=\"block-accordions__wrapper\" x-data=\"accordion()\">\n        \n                    \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('1') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('1')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('1')\"\n      :aria-label=\"isOpen('1') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>01<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>O\u00f9 peut-on t\u00e9l\u00e9charger les micrologiciels pour mettre \u00e0 jour le distributeur automatique ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('1')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Les micrologiciels sont disponibles dans la section d\u00e9di\u00e9e du<a href=\"https:\/\/ricambi.fas.it\/firmware\/login.aspx?ReturnUrl=%2ffirmware%2flista.aspx \" target=\"_blank\">SITE<\/a> Fas\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('2') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('2')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('2')\"\n      :aria-label=\"isOpen('2') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>02<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>O\u00f9 peut-on trouver les tutoriels vid\u00e9o ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('2')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Tous les tutoriels vid\u00e9o sont disponibles sur la de FAS  <a href=\"https:\/\/www.youtube.com\/channel\/UCwEyYh4O9CSujhQNDfXWyXA\" target=\"_blank\">la cha\u00eene YouTube <\/a> officelle de Fas.\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('3') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('3')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('3')\"\n      :aria-label=\"isOpen('3') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>03<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>O\u00f9 peut-on acheter les pi\u00e8ces d\u00e9tach\u00e9es ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('3')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Si vous avez achet\u00e9 le distributeur aupr\u00e8s d&#8217;un revendeur, veuillez le contacter directement.\r\nSi, en revanche, l&#8217;achat a \u00e9t\u00e9 effectu\u00e9 directement aupr\u00e8s de FAS, vous pouvez acc\u00e9der au portail des \r\n<a href=\"https:\/\/ricambi.fas.it\/store\" target=\"_blank\">pi\u00e8ces d\u00e9tach\u00e9es<\/a> \r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('4') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('4')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('4')\"\n      :aria-label=\"isOpen('4') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>04<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00c0 qui peut-on s&#8217;adresser en cas de probl\u00e8mes techniques<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('4')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Vous pouvez contacter le<a href=\"https:\/\/fas.it\/fr\/contacts\/\">r\u00e9seau d&#8217;assistance FAS<\/a>, qui vous orientera vers le centre technique le plus proche\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('5') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('5')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('5')\"\n      :aria-label=\"isOpen('5') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>05<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Comment peut-on envoyer du mat\u00e9riel en r\u00e9paration ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('5')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Si vous avez achet\u00e9 le produit chez un revendeur, adressez-vous \u00e0 lui pour la gestion de la r\u00e9paration.\r\nSi vous avez achet\u00e9 directement aupr\u00e8s de FAS, envoyez un e-mail \u00e0 tcs@fas.it en indiquant : le code ou le nom de la pi\u00e8ce d\u00e9fectueuse, le num\u00e9ro de s\u00e9rie du distributeur automatique, une br\u00e8ve description de la panne constat\u00e9e\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('6') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('6')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('6')\"\n      :aria-label=\"isOpen('6') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>06<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>O\u00f9 peut-on trouver le num\u00e9ro de s\u00e9rie du distributeur automatique ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('6')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Ouvrez la porte du distributeur et recherchez l&#8217;\u00e9tiquette blanche situ\u00e9e sur le c\u00f4t\u00e9 droit \u00e0 l&#8217;int\u00e9rieur. Le num\u00e9ro de s\u00e9rie est compos\u00e9 de 9 chiffres :\r\nil commence par 30 pour les mod\u00e8les de la gamme Hot\r\nil commence par 20 pour les mod\u00e8les Cold et Delivery\r\n(L&#8217;\u00e9tiquette se trouve \u00e9galement \u00e0 l&#8217;arri\u00e8re de la machine).\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('7') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('7')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('7')\"\n      :aria-label=\"isOpen('7') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>07<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Le distributeur automatique est-il couvert par une garantie ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('7')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Si vous avez achet\u00e9 chez un revendeur, nous vous invitons \u00e0 vous adresser directement \u00e0 lui.\r\nSi l&#8217;achat a \u00e9t\u00e9 effectu\u00e9 aupr\u00e8s de FAS, la garantie standard est de 12 mois \u00e0 compter de la date d&#8217;achat du distributeur.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('8') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('8')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('8')\"\n      :aria-label=\"isOpen('8') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>08<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Que couvre la garantie FAS ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('8')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Pour les achats directs aupr\u00e8s de FAS, conform\u00e9ment aux<a href=\"https:\/\/fas.it\/app\/uploads\/2025\/12\/CGV_Ita.pdf\">Conditions g\u00e9n\u00e9rales de vente<\/a>.\r\nFAS s&#8217;engage \u00e0 effectuer la r\u00e9paration sous garantie du composant d\u00e9fectueux dans ses locaux (le transport du client \u00e0 FAS est \u00e0 la charge du client &#8211; le transport de FAS au client est \u00e0 la charge de FAS).\r\nSi l&#8217;achat a \u00e9t\u00e9 effectu\u00e9 aupr\u00e8s d&#8217;un revendeur, il convient de s&#8217;adresser \u00e0 ce dernier.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('9') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('9')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('9')\"\n      :aria-label=\"isOpen('9') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>09<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>FAS fabrique-t-il des distributeurs automatiques sur mesure pour des besoins sp\u00e9cifiques ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('9')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Oui, FAS est sp\u00e9cialis\u00e9 dans la conception et la production de distributeurs automatiques sur mesure. Gr\u00e2ce \u00e0 des d\u00e9cennies d&#8217;exp\u00e9rience et \u00e0 une structure ODM (Original Design Manufacturer) d\u00e9di\u00e9e, l&#8217;entreprise est en mesure de d\u00e9velopper des produits sur mesure, parfaitement adapt\u00e9s aux exigences sp\u00e9cifiques de chaque client.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('10') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('10')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('10')\"\n      :aria-label=\"isOpen('10') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>10<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Comment la collaboration avec FAS a-t-elle lieu pour d\u00e9velopper un distributeur sur mesure ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('10')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Le processus commence par une analyse des besoins du client et une \u00e9valuation des co\u00fbts. Viennent ensuite l&#8217;\u00e9laboration de concepts d\u00e9di\u00e9s, le d\u00e9veloppement de l&#8217;industrialisation et, enfin, la production. Tout cela avec la garantie d&#8217;un contr\u00f4le qualit\u00e9 constant \u00e0 chaque \u00e9tape\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n        \n      <\/div>\n    <\/section>\n\n  \n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"assistenza-tecnica\" class=\"block-content-half-columns -bg-light-grey -content-mode-title_text_image\">\n  <div class=\"block-content-half-columns__row\">\n    <div class=\"block-content-half-columns__column\">\n          <h6 class=\"block-content-half-columns__title\" data-inview data-split>Assistance technique<\/h6>\n      <div class=\"block-content-half-columns__text\" data-inview><p>Avez-vous besoin d&#8217;assistance directe ? Notre \u00e9quipe technique est \u00e0 disposition pour vous aider \u00e0 chaque \u00e9tape, de l&#8217;installation \u00e0 l&#8217;entretien <\/p>\n<\/div>\n              \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"\/fr\/contacts\/\" aria-label=\"Contactez-nous\" target=\"_self\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Contactez-nous\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.63379 12H19.6338M19.6338 12L13.6338 6M19.6338 12L13.6338 18\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n              <\/div>\n    <div class=\"block-content-half-columns__column\">\n              \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 1384; --h: 1621;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" alt=\"assistenza-tecnica-fas-min\" width=\"1384\" height=\"1621\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"technical-portals\" class=\"block-content-left -bg-light-grey -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Portails d&#8217;assistance externes<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Acc\u00e9dez rapidement \u00e0 nos outils num\u00e9riques<\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section id=\"portals-launch\" class=\"block-launch-portals\">\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 609; --h: 407;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" alt=\"fas-portals-img-placeholder\" width=\"609\" height=\"407\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/ricambi.fas.it\/store\/\" target=\"_blank\">\n            <h6 data-inview>Espace pi\u00e8ces d\u00e9tach\u00e9es pour professionnels<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/ricambi.fas.it\/store\/\" aria-label=\"Accedi\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Accedi\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? 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