{"id":3316,"date":"2025-07-18T11:55:43","date_gmt":"2025-07-18T09:55:43","guid":{"rendered":"https:\/\/fas.it\/faq-e-servizio-clienti\/"},"modified":"2025-12-19T12:15:40","modified_gmt":"2025-12-19T11:15:40","slug":"faq-y-servicio-al-cliente","status":"publish","type":"page","link":"https:\/\/www.fas.it\/es\/faq-y-servicio-al-cliente\/","title":{"rendered":"FAQ y servicio al cliente"},"content":{"rendered":"<div class=\"faq-anchors\">\n  <div class=\"button-panel-wrapper-faq overview\" x-data=\"anchorPanel\" @click.outside=\"close()\">\n    \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" x-on:click=\"toggle()\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Overview\"  >\n            <span class=\"base-button__label\">\n        Overview\n      <\/span>\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      \t\t<\/button>\n  <\/div>\n\n\n    <div class=\"button-panel\" x-ref=\"panel\" style=\"visibility: hidden;\">\n      <ul class=\"button-panel__list\">\n\n          <li>\n            <a href=\"#faq\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"FAQ\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"3\" height=\"10\" viewBox=\"0 0 3 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.67976 9.79999V1.31599L-0.000242166 1.73599V0.895987L2.07176 -1.28746e-05H2.86976V9.79999H1.67976Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        FAQ\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"#assistenza-tecnica\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Asistencia t\u00e9cnica\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"7\" height=\"10\" viewBox=\"0 0 7 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.94881e-06 9.96799V9.14199C0.662671 8.61932 1.29267 8.09199 1.89 7.55999C2.49667 7.02799 3.03334 6.50065 3.5 5.97799C3.96667 5.44599 4.33067 4.92799 4.592 4.42399C4.86267 3.91999 4.998 3.43465 4.998 2.96799C4.998 2.62265 4.93734 2.30532 4.816 2.01599C4.69467 1.71732 4.49867 1.47465 4.228 1.28799C3.96667 1.10132 3.612 1.00799 3.164 1.00799C2.72534 1.00799 2.36134 1.10599 2.072 1.30199C1.78267 1.48865 1.56334 1.74065 1.414 2.05799C1.274 2.36599 1.204 2.70665 1.204 3.07999H0.070004C0.0793373 2.43599 0.214671 1.88532 0.476004 1.42799C0.746671 0.96132 1.11534 0.606653 1.582 0.363986C2.04867 0.12132 2.58067 -1.3113e-05 3.178 -1.3113e-05C3.766 -1.3113e-05 4.284 0.111987 4.732 0.335987C5.18 0.550653 5.53 0.872653 5.782 1.30199C6.04334 1.73132 6.174 2.27265 6.174 2.92599C6.174 3.38332 6.076 3.84065 5.88 4.29799C5.69334 4.75532 5.44134 5.20332 5.124 5.64199C4.80667 6.07132 4.452 6.48665 4.06 6.88799C3.67734 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 <span class=\"base-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n  <path d=\"M19.1963 5.34738L5.69629 18.8474M19.1963 18.8474L5.69629 5.34738\" stroke=\"black\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<section class=\"block-hero-parallax\">\n  <div class=\"block-hero-parallax__image\">\n    <template x-if=\"$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 750; --h: 928;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" alt=\"fas-faq-hero-M\" width=\"750\" height=\"928\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n    <template x-if=\"!$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 2560; --h: 1707;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" alt=\"faq-fas-hero-min\" width=\"2560\" height=\"1707\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n  <\/div>\n  <div class=\"block-hero-parallax__row\">\n    <div class=\"block-hero-parallax__column\">\n      <h1 class=\"block-hero-parallax__title\" data-inview data-split>Soporte<\/h1>\n    <\/div>\n    <div class=\"block-hero-parallax__column\">\n      <h6 class=\"block-hero-parallax__subtitle\" data-inview>Todo el soporte que necesitas, en un solo lugar.<\/h6>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-giga\">\n\n<\/section>\n\n\n\n\n<section  class=\"block-content-left -bg-white -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Preguntas m\u00e1s frecuentes<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>\u00bfTienes alguna duda? Consulta las respuestas a las preguntas m\u00e1s frecuentes. <\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n            <section id=\"faq\" class=\"block-accordions -content-mode-faq\">\n          <div class=\"block-accordions__wrapper\" x-data=\"accordion()\">\n        \n                    \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('1') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('1')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('1')\"\n      :aria-label=\"isOpen('1') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>01<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfD\u00f3nde se pueden descargar los firmware para actualizar la m\u00e1quina de vending?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('1')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Los firmware est\u00e1n disponibles en la secci\u00f3n dedicada del <a href=\"https:\/\/firmware.fas.it\/en\/home\" target=\"_blank\">SITIO<\/a> Fas\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('2') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('2')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('2')\"\n      :aria-label=\"isOpen('2') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>02<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfD\u00f3nde puedo encontrar los v\u00eddeo tutoriales?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('2')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Todos los v\u00eddeo tutoriales est\u00e1n disponibles en el \r\n<a href=\"https:\/\/www.youtube.com\/channel\/UCwEyYh4O9CSujhQNDfXWyXA\" target=\"_blank\">canal YouTube<\/a> Fas.\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('3') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('3')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('3')\"\n      :aria-label=\"isOpen('3') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>03<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfD\u00f3nde puedo comprar las piezas de repuesto?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('3')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      En caso de haber adquirido la m\u00e1quina expendedora en un distribuidor, te recomendamos ponerte en contacto directo con el distribuidor.\r\nSi, por el contrario, la has comprado directamente a trav\u00e9s de FAS, puedes acceder al portal de \r\n<a href=\"https:\/\/ricambi.fas.it\/store\" target=\"_blank\">repuestos<\/a>\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('4') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('4')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('4')\"\n      :aria-label=\"isOpen('4') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>04<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfA qui\u00e9n puedo dirigirme en caso de problemas t\u00e9cnicos ?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('4')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Puedes ponerte en contacto con la <a href=\"https:\/\/fas.it\/es\/ponte-en-contacto-con\/\"> red de asistencia <\/a> de FAS, que te indicar\u00e1 cu\u00e1l es el centro t\u00e9cnico m\u00e1s cercano. \r\n\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('5') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('5')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('5')\"\n      :aria-label=\"isOpen('5') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>05<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfCu\u00e1l es el procedimiento para enviar material a reparar?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('5')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Si has comprado directamente en un distribuidor, contacta directamente con el distribuidor para gestionar la reparaci\u00f3n.\r\nSi has comprado directamente a FAS, env\u00eda un correo electr\u00f3nico a tcs@fas.it  indicando: el c\u00f3digo o nombre de la pieza defectuosa, el n\u00famero de serie de la m\u00e1quina expendedora y una breve descripci\u00f3n de la aver\u00eda.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('6') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('6')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('6')\"\n      :aria-label=\"isOpen('6') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>06<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfD\u00f3nde se encuentra el n\u00famero de serie de la m\u00e1quina expendedora?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('6')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Abre la puerta de la m\u00e1quina expendedora y busca la etiqueta blanca situada en el lado derecho del interior. El n\u00famero de serie se compone de 9 d\u00edgitos:\r\nComienza con 30 en los modelos de la gama Hot\r\nComienza con 20 en los modelos Cold y Delivery\r\n(La etiqueta tambi\u00e9n se encuentra en la parte trasera de la m\u00e1quina).\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('7') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('7')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('7')\"\n      :aria-label=\"isOpen('7') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>07<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfLa m\u00e1quina expendedora tiene garant\u00eda?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('7')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Si la has comprado en un distribuidor, ponte en contacto directamente con el distribuidor.\r\nSi la has comprado directamente a FAS, la garant\u00eda est\u00e1ndar es de 12 meses a partir de la fecha de compra del distribuidor.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('8') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('8')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('8')\"\n      :aria-label=\"isOpen('8') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>08<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfQu\u00e9 cubre la garant\u00eda FAS?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('8')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Para compras directas a FAS, seg\u00fan lo establecido en las <a href=\" https:\/\/fas.it\/app\/uploads\/2025\/12\/CGV_Es.pdf\"> Condiciones generales de venta <\/a>\r\nFAS se compromete a reparar el componente defectuoso en garant\u00eda en su sede (el transporte desde el cliente hasta FAS corre a cargo del cliente; el transporte desde FAS hasta el cliente corre a cargo de FAS).\r\nSi has realizado la compra a trav\u00e9s de un distribuidor, debes ponerte en contacto con el distribuidor.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('9') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('9')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('9')\"\n      :aria-label=\"isOpen('9') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>09<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfFAS fabrica m\u00e1quinas expendedoras a medida para necesidades espec\u00edficas?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('9')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      S\u00ed, FAS est\u00e1 especializada en el dise\u00f1o y producci\u00f3n de m\u00e1quinas expendedoras personalizadas. Gracias a d\u00e9cadas de experiencia y a una estructura ODM (Original Design Manufacturer) especializada, desarrolla productos a medida, perfectamente adaptados a las necesidades espec\u00edficas de cada cliente.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('10') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('10')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('10')\"\n      :aria-label=\"isOpen('10') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>10<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>\u00bfC\u00f3mo es el proceso de colaboraci\u00f3n con FAS para desarrollar una m\u00e1quina expendedora a medida?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('10')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      El proceso empieza con el an\u00e1lisis de las necesidades del cliente y la evaluaci\u00f3n de los costes. A esto le sigue el dise\u00f1o de conceptos espec\u00edficos, el desarrollo de la industrializaci\u00f3n y, por \u00faltimo, la producci\u00f3n. Todo ello con la garant\u00eda de un control de calidad constante en cada fase.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n        \n      <\/div>\n    <\/section>\n\n  \n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"assistenza-tecnica\" class=\"block-content-half-columns -bg-light-grey -content-mode-title_text_image\">\n  <div class=\"block-content-half-columns__row\">\n    <div class=\"block-content-half-columns__column\">\n          <h6 class=\"block-content-half-columns__title\" data-inview data-split>Asistencia t\u00e9cnica<\/h6>\n      <div class=\"block-content-half-columns__text\" data-inview><p>\u00bfNecesitas soporte directo? Nuestro equipo t\u00e9cnico est\u00e1 a disposici\u00f3n para ayudarte en todo momento, desde la instalaci\u00f3n hasta el mantenimiento. <\/p>\n<\/div>\n              \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"\/es\/ponte-en-contacto-con\/\" aria-label=\"Cont\u00e1ctanos\" target=\"_self\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Cont\u00e1ctanos\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.63379 12H19.6338M19.6338 12L13.6338 6M19.6338 12L13.6338 18\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n              <\/div>\n    <div class=\"block-content-half-columns__column\">\n              \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 1384; --h: 1621;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" alt=\"assistenza-tecnica-fas-min\" width=\"1384\" height=\"1621\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"technical-portals\" class=\"block-content-left -bg-light-grey -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Portales externos de soporte<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Accede r\u00e1pidamente a nuestras herramientas digitales<\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section id=\"portals-launch\" class=\"block-launch-portals\">\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 609; --h: 407;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" alt=\"fas-portals-img-placeholder\" width=\"609\" height=\"407\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/ricambi.fas.it\/store\/\" target=\"_blank\">\n            <h6 data-inview>\u00e1rea de repuestos para usuarios profesionales<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/ricambi.fas.it\/store\/\" aria-label=\"Accede\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Accede\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? 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