{"id":3161,"date":"2025-07-18T11:55:43","date_gmt":"2025-07-18T09:55:43","guid":{"rendered":"https:\/\/fas.it\/faq-and-customer-service\/"},"modified":"2025-12-19T12:12:44","modified_gmt":"2025-12-19T11:12:44","slug":"faq-and-customer-service","status":"publish","type":"page","link":"https:\/\/www.fas.it\/en\/faq-and-customer-service\/","title":{"rendered":"FAQ &#038; Support"},"content":{"rendered":"<div class=\"faq-anchors\">\n  <div class=\"button-panel-wrapper-faq overview\" x-data=\"anchorPanel\" @click.outside=\"close()\">\n    \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" x-on:click=\"toggle()\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Overview\"  >\n            <span class=\"base-button__label\">\n        Overview\n      <\/span>\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      \t\t<\/button>\n  <\/div>\n\n\n    <div class=\"button-panel\" x-ref=\"panel\" style=\"visibility: hidden;\">\n      <ul class=\"button-panel__list\">\n\n          <li>\n            <a href=\"#faq\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"FAQ\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"3\" height=\"10\" viewBox=\"0 0 3 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.67976 9.79999V1.31599L-0.000242166 1.73599V0.895987L2.07176 -1.28746e-05H2.86976V9.79999H1.67976Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        FAQ\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"#assistenza-tecnica\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Technical support\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"7\" height=\"10\" viewBox=\"0 0 7 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.94881e-06 9.96799V9.14199C0.662671 8.61932 1.29267 8.09199 1.89 7.55999C2.49667 7.02799 3.03334 6.50065 3.5 5.97799C3.96667 5.44599 4.33067 4.92799 4.592 4.42399C4.86267 3.91999 4.998 3.43465 4.998 2.96799C4.998 2.62265 4.93734 2.30532 4.816 2.01599C4.69467 1.71732 4.49867 1.47465 4.228 1.28799C3.96667 1.10132 3.612 1.00799 3.164 1.00799C2.72534 1.00799 2.36134 1.10599 2.072 1.30199C1.78267 1.48865 1.56334 1.74065 1.414 2.05799C1.274 2.36599 1.204 2.70665 1.204 3.07999H0.070004C0.0793373 2.43599 0.214671 1.88532 0.476004 1.42799C0.746671 0.96132 1.11534 0.606653 1.582 0.363986C2.04867 0.12132 2.58067 -1.3113e-05 3.178 -1.3113e-05C3.766 -1.3113e-05 4.284 0.111987 4.732 0.335987C5.18 0.550653 5.53 0.872653 5.782 1.30199C6.04334 1.73132 6.174 2.27265 6.174 2.92599C6.174 3.38332 6.076 3.84065 5.88 4.29799C5.69334 4.75532 5.44134 5.20332 5.124 5.64199C4.80667 6.07132 4.452 6.48665 4.06 6.88799C3.67734 7.28932 3.28067 7.66732 2.87 8.02199C2.46867 8.37665 2.09067 8.69865 1.736 8.98799H6.51V9.96799H3.94881e-06Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        Technical support\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"#portals-launch\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Portals\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"7\" height=\"11\" viewBox=\"0 0 7 11\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.38789 10.136C2.76256 10.136 2.19322 10.024 1.67989 9.79999C1.17589 9.56665 0.774555 9.22132 0.475889 8.76399C0.177222 8.30665 0.0185554 7.73732 -0.000111289 7.05599H1.18989C1.19922 7.42932 1.28789 7.77465 1.45589 8.09199C1.63322 8.39999 1.88522 8.64732 2.21189 8.83399C2.53856 9.02065 2.93056 9.11399 3.38789 9.11399C3.84522 9.11399 4.22789 9.02532 4.53589 8.84799C4.84389 8.67065 5.07722 8.43732 5.23589 8.14799C5.39456 7.84932 5.47389 7.51799 5.47389 7.15399C5.47389 6.69665 5.36189 6.32799 5.13789 6.04799C4.92322 5.75865 4.62922 5.54865 4.25589 5.41799C3.89189 5.27799 3.49056 5.20799 3.05189 5.20799H2.32389V4.21399H3.05189C3.69589 4.21399 4.19989 4.06465 4.56389 3.76599C4.92789 3.46732 5.10989 3.05665 5.10989 2.53399C5.10989 2.10465 4.96522 1.74532 4.67589 1.45599C4.39589 1.16665 3.96656 1.02199 3.38789 1.02199C2.83722 1.02199 2.39856 1.18065 2.07189 1.49799C1.74522 1.81532 1.55856 2.22132 1.51189 2.71599H0.321889C0.349889 2.18399 0.494555 1.71265 0.755889 1.30199C1.01722 0.89132 1.37189 0.573986 1.81989 0.349987C2.26789 0.116653 2.79522 -1.3113e-05 3.40189 -1.3113e-05C4.03656 -1.3113e-05 4.56856 0.111987 4.99789 0.335987C5.42722 0.559987 5.74922 0.858653 5.96389 1.23199C6.18789 1.60532 6.29989 2.01599 6.29989 2.46399C6.29989 2.79999 6.23922 3.11732 6.11789 3.41599C5.99656 3.70532 5.81456 3.96199 5.57189 4.18599C5.32922 4.40999 5.02122 4.56865 4.64789 4.66199C5.03056 4.73665 5.37122 4.88132 5.66989 5.09599C5.97789 5.31065 6.22056 5.59065 6.39789 5.93599C6.57522 6.28132 6.66389 6.68732 6.66389 7.15399C6.66389 7.68599 6.53789 8.18065 6.28589 8.63799C6.04322 9.08599 5.67922 9.44999 5.19389 9.72999C4.70856 10.0007 4.10656 10.136 3.38789 10.136Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        Portals\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n      <\/ul>\n      <div class=\"button-panel__control\">\n        <p>Overview<\/p>\n        <button class=\"button-panel__close-btn\" @click=\"close()\">\n              \n  <span class=\"base-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n  <path d=\"M19.1963 5.34738L5.69629 18.8474M19.1963 18.8474L5.69629 5.34738\" stroke=\"black\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<section class=\"block-hero-parallax\">\n  <div class=\"block-hero-parallax__image\">\n    <template x-if=\"$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 750; --h: 928;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" alt=\"fas-faq-hero-M\" width=\"750\" height=\"928\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n    <template x-if=\"!$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 2560; --h: 1707;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" alt=\"faq-fas-hero-min\" width=\"2560\" height=\"1707\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n  <\/div>\n  <div class=\"block-hero-parallax__row\">\n    <div class=\"block-hero-parallax__column\">\n      <h1 class=\"block-hero-parallax__title\" data-inview data-split>Support<\/h1>\n    <\/div>\n    <div class=\"block-hero-parallax__column\">\n      <h6 class=\"block-hero-parallax__subtitle\" data-inview>All the support you need, in one place.<\/h6>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-giga\">\n\n<\/section>\n\n\n\n\n<section  class=\"block-content-left -bg-white -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Frequently asked questions<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Got a query? Check out our FAQs.<\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n            <section id=\"faq\" class=\"block-accordions -content-mode-faq\">\n          <div class=\"block-accordions__wrapper\" x-data=\"accordion()\">\n        \n                    \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('1') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('1')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('1')\"\n      :aria-label=\"isOpen('1') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>01<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Where can I download the firmware to update the vending machine?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('1')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      The firmware is available in the dedicated section of the FAS <a href=\"https:\/\/firmware.fas.it\/en\/home\" target=\"_blank\">WEBSITE<\/a>  \r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('2') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('2')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('2')\"\n      :aria-label=\"isOpen('2') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>02<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Where can I find the video tutorials?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('2')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      All video tutorials are available on the official FAS    <a href=\"https:\/\/www.youtube.com\/channel\/UCwEyYh4O9CSujhQNDfXWyXA\"> YouTube<\/a> channel\r\n\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('3') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('3')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('3')\"\n      :aria-label=\"isOpen('3') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>03<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Where can I purchase spare parts?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('3')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      If you purchased the vending machine through a retailer, please contact them directly.\r\nIf, on the other hand, the purchase was made directly from FAS, you can access the <a href=\"https:\/\/ricambi.fas.it\/store\" target=\"_blank\">spare parts portal<\/a>\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('4') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('4')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('4')\"\n      :aria-label=\"isOpen('4') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>04<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Who can I contact for technical issues?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('4')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      You can contact the <a href= \"https:\/\/fas.it\/en\/contacts\/\">  FAS service network <\/a>, which will direct you to the nearest technical centre.\r\n\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('5') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('5')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('5')\"\n      :aria-label=\"isOpen('5') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>05<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>How can I send material for repair?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('5')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      If you purchased from a retailer, contact them to arrange for repairs.\r\nIf you purchased directly from FAS, please send an email to tcs@fas.it indicating: the code or name of the faulty part, the serial number of the vending machine, and a brief description of the fault that has arisen.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('6') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('6')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('6')\"\n      :aria-label=\"isOpen('6') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>06<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Where can I find the serial number of the vending machine?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('6')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Open the vending machine door and look for the white label on the right-hand side inside the machine. The serial number consists of 9 digits:\r\nit starts with 30 for models in the Hot range\r\nit starts with 20 for Cold and Delivery models\r\n(There is also a label located on the back of the machine).\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('7') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('7')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('7')\"\n      :aria-label=\"isOpen('7') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>07<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Is the vending machine covered by warranty?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('7')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      If you purchased from a retailer, please contact them directly.\r\nIf the purchase was made directly from FAS, the standard warranty is 12 months from the date of purchase from the distributor.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('8') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('8')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('8')\"\n      :aria-label=\"isOpen('8') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>08<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>What does the FAS warranty cover?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('8')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      For direct purchases from FAS, as stipulated in the <a href=\"https:\/\/fas.it\/app\/uploads\/2025\/12\/CGV_Eng.pdf\">  General Terms and Conditions of Sale <\/a>.\r\nFAS undertakes to repair the defective component under warranty at its premises (transport from the customer location to FAS is at the customer&#8217;s expense &#8211; transport from FAS to the customer&#8217;s location is at FAS&#8217; expense).\r\nIf the purchase was made through a retailer, please contact them.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('9') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('9')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('9')\"\n      :aria-label=\"isOpen('9') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>09<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Does FAS make customised vending machines for specific requirements?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('9')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Yes, FAS specialises in the design and production of custom-made vending machines. Thanks to decades of experience and a dedicated ODM (Original Design Manufacturer) structure, we can develop tailor-made products which are perfectly suited to the specific requirements of each customer.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('10') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('10')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('10')\"\n      :aria-label=\"isOpen('10') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>10<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>How can customers work with FAS to develop a tailor-made vending machine?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('10')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      The process starts with an analysis of the customer&#8217;s needs and an evaluation of costs. This is followed by the design of dedicated concepts, the development plan, and finally, production. All with the guarantee of constant quality control at every stage.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n        \n      <\/div>\n    <\/section>\n\n  \n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"assistenza-tecnica\" class=\"block-content-half-columns -bg-light-grey -content-mode-title_text_image\">\n  <div class=\"block-content-half-columns__row\">\n    <div class=\"block-content-half-columns__column\">\n          <h6 class=\"block-content-half-columns__title\" data-inview data-split>Technical assistance<\/h6>\n      <div class=\"block-content-half-columns__text\" data-inview><p>Do you need direct support? Our technical team is available to assist you at every stage, from installation to maintenance.<\/p>\n<\/div>\n              \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"\/en\/contacts\/\" aria-label=\"Contact us\" target=\"_self\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Contact us\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.63379 12H19.6338M19.6338 12L13.6338 6M19.6338 12L13.6338 18\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n              <\/div>\n    <div class=\"block-content-half-columns__column\">\n              \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 1384; --h: 1621;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" alt=\"assistenza-tecnica-fas-min\" width=\"1384\" height=\"1621\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"technical-portals\" class=\"block-content-left -bg-light-grey -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>External support portals<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Quick access to our digital tools<\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section id=\"portals-launch\" class=\"block-launch-portals\">\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 609; --h: 407;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" alt=\"fas-portals-img-placeholder\" width=\"609\" height=\"407\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/ricambi.fas.it\/store\/\" target=\"_blank\">\n            <h6 data-inview>Spare parts area for professional users<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/ricambi.fas.it\/store\/\" aria-label=\"Log in\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Log in\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 1024; --h: 536;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.jpg\" alt=\"Ecodesign\" width=\"1024\" height=\"536\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/ecodesignspares.fas.it\/index.php\" target=\"_blank\">\n            <h6 data-inview>Spare parts area for ecodesign<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/ecodesignspares.fas.it\/index.php\" aria-label=\"Log in\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Log in\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 2560; --h: 1634;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-1024x654.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-1024x654.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-scaled.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-scaled.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-scaled@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-scaled@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-scaled@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-scaled@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/12\/firmware-scaled.jpg\" alt=\"firmware\" width=\"2560\" height=\"1634\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/firmware.fas.it\/en\/home\" target=\"_blank\">\n            <h6 data-inview>Firmware and manuals<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/firmware.fas.it\/en\/home\" aria-label=\"Log in\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Log in\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 327; --h: 215;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou@1x.png 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou@2x.png 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou@3x.png 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou@4x.png 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-clou.jpg\" alt=\"fas clou\" width=\"327\" height=\"215\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/cloud.fas.it\/\" target=\"_blank\">\n            <h6 data-inview>fas cloud +<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/cloud.fas.it\/\" aria-label=\"Log in\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Log in\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 300; --h: 212;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn-e1762244624257.jpg\" alt=\"360_F_634319630_txtgmPLEEQ8o4zaxec2WKrLWUBqdBBQn\" width=\"300\" height=\"212\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/www.youtube.com\/channel\/UCwEyYh4O9CSujhQNDfXWyXA\" target=\"\">\n            <h6 data-inview>Video Tutorial For practical step-by-step instructions<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/www.youtube.com\/channel\/UCwEyYh4O9CSujhQNDfXWyXA\" aria-label=\"Log in\" target=\"_self\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Log in\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3161","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ &amp; Customer Support | FAS Help Center<\/title>\n<meta name=\"description\" content=\"Troubleshooting and guides. 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