{"id":5142,"date":"2025-07-18T11:55:43","date_gmt":"2025-07-18T09:55:43","guid":{"rendered":"https:\/\/fas.it\/aq-und-kundenservice\/"},"modified":"2026-01-26T15:38:24","modified_gmt":"2026-01-26T14:38:24","slug":"faq-und-kundenservice","status":"publish","type":"page","link":"https:\/\/www.fas.it\/de\/faq-und-kundenservice\/","title":{"rendered":"FAQ und Kundenservice"},"content":{"rendered":"<div class=\"faq-anchors\">\n  <div class=\"button-panel-wrapper-faq overview\" x-data=\"anchorPanel\" @click.outside=\"close()\">\n    \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" x-on:click=\"toggle()\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Overview\"  >\n            <span class=\"base-button__label\">\n        Overview\n      <\/span>\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      \t\t<\/button>\n  <\/div>\n\n\n    <div class=\"button-panel\" x-ref=\"panel\" style=\"visibility: hidden;\">\n      <ul class=\"button-panel__list\">\n\n          <li>\n            <a href=\"#faq\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"FAQ\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"3\" height=\"10\" viewBox=\"0 0 3 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.67976 9.79999V1.31599L-0.000242166 1.73599V0.895987L2.07176 -1.28746e-05H2.86976V9.79999H1.67976Z\" fill=\"black\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n            <span class=\"base-button__label\">\n        FAQ\n      <\/span>\n      \t\t<\/button>\n  <\/div>\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"#assistenza-tecnica\" @click=\"close()\">\n              \n\n\n<div class=\"\n    base-button\n    -light\n    -icon\n    -secondary-reverse-big\n    \n  \">\n\t    <button tabindex=\"0\" class=\"base-button__wrapper\" @click=\"$dispatch('button-click')\" @click.outside=\"$dispatch('button-click-outside')\" type=\"button\" aria-label=\"Technischer Support\"  >\n              <span class=\"base-button__icon\">\n            \n  <span class=\"base-icon\"><svg width=\"7\" height=\"10\" viewBox=\"0 0 7 10\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.94881e-06 9.96799V9.14199C0.662671 8.61932 1.29267 8.09199 1.89 7.55999C2.49667 7.02799 3.03334 6.50065 3.5 5.97799C3.96667 5.44599 4.33067 4.92799 4.592 4.42399C4.86267 3.91999 4.998 3.43465 4.998 2.96799C4.998 2.62265 4.93734 2.30532 4.816 2.01599C4.69467 1.71732 4.49867 1.47465 4.228 1.28799C3.96667 1.10132 3.612 1.00799 3.164 1.00799C2.72534 1.00799 2.36134 1.10599 2.072 1.30199C1.78267 1.48865 1.56334 1.74065 1.414 2.05799C1.274 2.36599 1.204 2.70665 1.204 3.07999H0.070004C0.0793373 2.43599 0.214671 1.88532 0.476004 1.42799C0.746671 0.96132 1.11534 0.606653 1.582 0.363986C2.04867 0.12132 2.58067 -1.3113e-05 3.178 -1.3113e-05C3.766 -1.3113e-05 4.284 0.111987 4.732 0.335987C5.18 0.550653 5.53 0.872653 5.782 1.30199C6.04334 1.73132 6.174 2.27265 6.174 2.92599C6.174 3.38332 6.076 3.84065 5.88 4.29799C5.69334 4.75532 5.44134 5.20332 5.124 5.64199C4.80667 6.07132 4.452 6.48665 4.06 6.88799C3.67734 7.28932 3.28067 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class=\"base-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n  <path d=\"M19.1963 5.34738L5.69629 18.8474M19.1963 18.8474L5.69629 5.34738\" stroke=\"black\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<section class=\"block-hero-parallax\">\n  <div class=\"block-hero-parallax__image\">\n    <template x-if=\"$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 750; --h: 928;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/fas-faq-hero-M.jpg\" alt=\"fas-faq-hero-M\" width=\"750\" height=\"928\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n    <template x-if=\"!$store.layout.isMobile\">\n      \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 2560; --h: 1707;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-1024x683.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/faq-fas-hero-min-scaled.jpg\" alt=\"faq-fas-hero-min\" width=\"2560\" height=\"1707\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n    <\/template>\n  <\/div>\n  <div class=\"block-hero-parallax__row\">\n    <div class=\"block-hero-parallax__column\">\n      <h1 class=\"block-hero-parallax__title\" data-inview data-split>Support<\/h1>\n    <\/div>\n    <div class=\"block-hero-parallax__column\">\n      <h6 class=\"block-hero-parallax__subtitle\" data-inview>Alles, was Sie an Unterst\u00fctzung brauchen, an einem Ort<\/h6>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-giga\">\n\n<\/section>\n\n\n\n\n<section  class=\"block-content-left -bg-white -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>H\u00e4ufig gestellte Fragen<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Haben Sie eine Frage? Schauen Sie sich die Antworten auf die h\u00e4ufigsten Fragen an <\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n            <section id=\"faq\" class=\"block-accordions -content-mode-faq\">\n          <div class=\"block-accordions__wrapper\" x-data=\"accordion()\">\n        \n                    \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('1') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('1')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('1')\"\n      :aria-label=\"isOpen('1') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>01<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Wo kann man die Firmware zur Aktualisierung des Automaten herunterladen?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('1')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Die Firmware ist im entsprechenden Bereich der  <a href=\"https:\/\/firmware.fas.it\/it\/home\" target=\"_blank\">Website<\/a> von Fas verf\u00fcgbar\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('2') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('2')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('2')\"\n      :aria-label=\"isOpen('2') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>02<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Wo finde ich die Video-Tutorials?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('2')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Alle Video-Tutorials stehen auf dem offiziellen<a href=\"https:\/\/www.youtube.com\/channel\/UCwEyYh4O9CSujhQNDfXWyXA\" target=\"_blank\">YouTube-Kanal<\/a> von FAS zur Verf\u00fcgung\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('3') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('3')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('3')\"\n      :aria-label=\"isOpen('3') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>03<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Wo kann ich Ersatzteile kaufen?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('3')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Wenn Sie den Automaten \u00fcber einen H\u00e4ndler erworben haben, wenden Sie sich bitte direkt an diesen.\r\nWenn der Kauf hingegen direkt bei FAS erfolgt ist, k\u00f6nnen Sie den <a href=\"https:\/\/ricambi.fas.it\/store\" target=\"_blank\">Ersatzteilbereich<\/a> aufrufen \r\n\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('4') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('4')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('4')\"\n      :aria-label=\"isOpen('4') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>04<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>An wen kann ich mich bei technischen Problemen wenden?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('4')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Puoi contattare <a href=\"https:\/\/fas.it\/de\/kontakte\/\"> la rete di assistenza FAS <\/a>, che ti indirizzer\u00e0 al centro tecnico pi\u00f9 vicino. \r\n\r\n\r\n\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('5') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('5')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('5')\"\n      :aria-label=\"isOpen('5') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>05<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Wie kann ich Material zur Reparatur einsenden?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('5')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Wenn Sie das Produkt bei einem H\u00e4ndler gekauft haben, wenden Sie sich bitte an diesen, um die Reparatur zu veranlassen.\r\nWenn Sie direkt bei FAS gekauft haben, senden Sie eine E-Mail an tcs@fas.it mit folgenden Angaben: Code oder Name des defekten Teils, Seriennummer des Automaten und eine kurze Beschreibung des aufgetretenen Defekts.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('6') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('6')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('6')\"\n      :aria-label=\"isOpen('6') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>06<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Wo finde ich die Seriennummer des Verkaufsautomaten?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('6')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      \u00d6ffnen Sie die T\u00fcr des Automaten und suchen Sie das wei\u00dfe Etikett auf der rechten Innenseite. Die Seriennummer besteht aus 9 Ziffern:\r\nSie beginnt mit 30 f\u00fcr die Modelle Fas Hot\r\nSie beginnt mit 20 f\u00fcr die Modelle Cold und Delivery\r\n(Das Etikett befindet sich auch auf der R\u00fcckseite der Maschine).\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('7') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('7')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('7')\"\n      :aria-label=\"isOpen('7') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>07<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Ist der Automat durch eine Garantie abgedeckt?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('7')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Wenn Sie das Produkt bei einem H\u00e4ndler gekauft haben, wenden Sie sich bitte direkt an diesen.\r\nWenn der Kauf bei FAS erfolgt ist, betr\u00e4gt die Standardgarantie 12 Monate ab Kaufdatum des Automaten.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('8') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('8')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('8')\"\n      :aria-label=\"isOpen('8') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>08<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Was deckt die FAS-Garantie ab?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('8')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      F\u00fcr Direktk\u00e4ufe bei FAS gelten die <a href=\"https:\/\/fas.it\/app\/uploads\/2025\/12\/CGV_Ita.pdf\">Allgemeinen Verkaufsbedingungen<\/a>.\r\nFAS verpflichtet sich, die Reparatur des defekten Bauteils im Rahmen der Garantie in seinem Werk durchzuf\u00fchren (Der Transport vom Kunden zu FAS geht zu Lasten des Kunden &#8211; Der Transport von FAS zum Kunden geht zu Lasten von FAS).\r\nWenn der Kauf \u00fcber einen H\u00e4ndler erfolgt ist, wenden Sie sich bitte an diesen.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('9') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('9')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('9')\"\n      :aria-label=\"isOpen('9') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>09<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Stellt FAS Automaten her, die auf spezielle Anforderungen zugeschnitten sind?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('9')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Ja, FAS ist auf die Entwicklung und Herstellung von individuell angepassten Automaten spezialisiert. Dank jahrzehntelanger Erfahrung und einer eigenen ODM-Struktur (Original Design Manufacturer) ist das Unternehmen in der Lage, ma\u00dfgeschneiderte Produkte zu entwickeln, die perfekt auf die spezifischen Anforderungen jedes Kunden zugeschnitten sind.\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n            \n<div class=\"\" :class=\"['base-accordion', isOpen('10') ? '-is-open' : '']\">\n\n  <div class=\"base-accordion__header\">\n    <button\n      type=\"button\"\n      x-on:click=\"toggle('10')\"\n      class=\"base-accordion__trigger \"\n      :aria-expanded=\"isOpen('10')\"\n      :aria-label=\"isOpen('10') ? 'Chiudi' : 'Apri'\"\n    >\n              <span class=\"base-accordion__index\" data-inview>10<\/span>\n      \n      <span class=\"base-accordion__title\" data-inview>Wie funktioniert die Zusammenarbeit mit FAS bei der Entwicklung eines individuell angepassten Automaten?<\/span>\n      <span class=\"base-accordion__icon\">\n        <span aria-hidden=\"true\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.06055 11.7922H20.5605\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12.3105 3.54218V20.0422\" stroke=\"currentColor\" stroke-width=\"0.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n        <\/span>\n      <\/span>\n    <\/button>\n  <\/div>\n\n  <div\n    x-show=\"isOpen('10')\"\n    x-collapse.duration.300ms\n    class=\"base-accordion__content-wrapper\"\n    style=\"display: none;\"\n  >\n    <div class=\"base-accordion__content\">\n    \n      Der Prozess beginnt mit einer Analyse der Kundenbed\u00fcrfnisse und einer Kostenbewertung. Darauf folgt die Entwicklung geeigneter Konzepte, die Entwicklung f\u00fcr die Industrialisierung und schlie\u00dflich die Produktion. In jeder dieser Phasen ist eine konstante Qualit\u00e4tskontrolle garantiert\n\n    \n    <\/div>\n  <\/div>\n<\/div>\n          \n        \n      <\/div>\n    <\/section>\n\n  \n\n\n<section class=\"block-spacer -bg-white -space-kilo\">\n\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"assistenza-tecnica\" class=\"block-content-half-columns -bg-light-grey -content-mode-title_text_image\">\n  <div class=\"block-content-half-columns__row\">\n    <div class=\"block-content-half-columns__column\">\n          <h6 class=\"block-content-half-columns__title\" data-inview data-split>Technischer Support<\/h6>\n      <div class=\"block-content-half-columns__text\" data-inview><p>\u201eBen\u00f6tigen Sie direkte Unterst\u00fctzung? Unser technisches Team steht Ihnen zur Seite \u2013 von der Installation bis zur Wartung.. <\/p>\n<\/div>\n              \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"\/de\/kontakte\/\" aria-label=\"Kontaktieren Sie uns\" target=\"_self\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Kontaktieren Sie uns\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M4.63379 12H19.6338M19.6338 12L13.6338 6M19.6338 12L13.6338 18\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n              <\/div>\n    <div class=\"block-content-half-columns__column\">\n              \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"true\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 1384; --h: 1621;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min-874x1024.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img x-ref=\"$image\" loading=\"lazy\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min@4x.jpg 4x\" data-src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/10\/assistenza-tecnica-fas-min.jpg\" alt=\"assistenza-tecnica-fas-min\" width=\"1384\" height=\"1621\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"block-spacer -bg-light-grey -space-mega\">\n\n<\/section>\n\n\n\n\n<section id=\"technical-portals\" class=\"block-content-left -bg-light-grey -content-mode-pretitle_and_title\">\n  <div class=\"block-content-left__row\">\n          <div class=\"block-content-left__column\">\n        <p class=\"block-content-left__pretitle\" data-inview>Externe Support-Portale<\/p>\n        <hr>\n      <\/div>\n      <h2 class=\"block-content-left__title \" data-inview data-split>Greifen Sie schnell auf unsere digitalen Tools zu<\/h2>\n      <\/div>\n<\/section>\n\n\n\n\n<section id=\"portals-launch\" class=\"block-launch-portals\">\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 609; --h: 407;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/08\/fas-portals-img-placeholder.jpg\" alt=\"fas-portals-img-placeholder\" width=\"609\" height=\"407\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/ricambi.fas.it\/store\/\" target=\"_blank\">\n            <h6 data-inview>Ersatzteilbereich f\u00fcr professionelle Nutzer<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/ricambi.fas.it\/store\/\" aria-label=\"Anmelden\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Anmelden\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? '-is-loaded' : ''\n    ]\"\n    data-lazy=\"false\"\n    x-intersect.once=\"onintersect\"\n    x-data=\"image\"\n    style=\"--w: 1024; --h: 536;\"\n    >\n\n  \t\t<picture class=\"base-image__picture\" x-ref=\"$picture\">\n\n\t\t\t\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.webp\" type=\"image\/webp\">\n\t\t\t\t<source media=\"(max-width: 1024px)\" data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.jpg\" type=\"image\/jpeg\">\n\t\t\t\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.webp\" type=\"image\/webp\">\n\t\t\t<source data-srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.jpg\" type=\"image\/jpeg\">\n\n\t\t\t\t\t\t\t<img decoding=\"async\" x-ref=\"$image\" srcset=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@1x.jpg 1x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@2x.jpg 2x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@3x.jpg 3x, https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign@4x.jpg 4x\" loading=\"eager\" src=\"https:\/\/www.fas.it\/app\/uploads\/2025\/11\/Ecodesign.jpg\" alt=\"Ecodesign\" width=\"1024\" height=\"536\" @load.once=\"onload\">\n\t\t\t\n\t\t<\/picture>\n\t<\/span>\n      <\/div>\n      <div class=\"block-launch-portals__content\">\n        <div class=\"block-launch-portals__title\">\n          <a href=\"https:\/\/ecodesignspares.fas.it\/index.php\" target=\"_blank\">\n            <h6 data-inview>Ersatzteilbereich f\u00fcr Ecodesign-Nutzer<\/h6>\n          <\/a>\n        <\/div>\n        <div class=\"block-launch-portals__text\">\n          <p data-inview><\/p>\n        <\/div>\n        <div class=\"block-launch-portals__cta\">\n          \n\n\n<div class=\"\n    base-button\n    \n    -icon\n    -primary\n    \n  \">\n\t\t\t<a href=\"https:\/\/ecodesignspares.fas.it\/index.php\" aria-label=\"Anmelden\" target=\"_blank\" class=\"base-button__wrapper\" >\n                <span class=\"base-button__label\">\n          Anmelden\n        <\/span>\n                  <span class=\"base-button__icon\">\n              \n  <span class=\"base-icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5.53223 17.6047L17.5322 5.60468M17.5322 5.60468H7.78223M17.5322 5.60468V15.3547\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/span>\n          <\/span>\n        \t\t<\/a>\n  <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"block-launch-portals__single\">\n      <div class=\"block-launch-portals__image\">\n        \n\n\n\n\t<span\n    x-ref=\"$el\"\n    :class=\"[\n      'base-image',\n      lazy ? '-is-lazy' : '',\n      loaded ? 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